How To Report A Problem

How To Report A Problem

Thank you for paying attention to walking conditions in your community! 

We hope the information provided on this page will make it easy to figure out how to report the problem you have seen. Click your town on the map below to access its resources. For a list of towns, use this page on a computer (the list will not appear on a mobile device). If you have any questions or suggestions, please submit a form at the bottom of this page or email us at report@walkboston.org.

Instructions

  1. Online Reporting – Some of the cities and towns in Massachusetts use online reporting systems. If we are aware of one in your town, the link will show on the interactive map above. Please follow the directions that the reporting system provides.
  2. Whose Road is it? – If you do not find an online reporting tool, the first step in figuring out who to contact about an issue is to determine whether the road you are on is a municipal or a state road. To find this out, go to the link below and search for the road. If it is a city or town road, it will not be shown in color. All other roads are displayed in the color shown in the legend. https://gis.massdot.state.ma.us/roadinventory/
  3. MassDOT – If the road is owned by MassDOT, you should reach out to the district office identified on the interactive map above. Office phone numbers for each district are provided. Ask to speak with the District BikePed coordinator and they will work with you to figure out how to proceed.
  4. City or Town – If the road is owned by the city or town, your first contact should be a municipal office. Often the best department to start with is Public Works. In larger towns and cities, there may also be a planning or a transportation department. It may take you a few calls to find the right person, so please be persistent.
  5. Regional Planning Agency – Many very small towns use staff at one of the fourteen regional planning agencies to help with road and sidewalk issues. If the place you are calling about does not have a large town staff, your regional planning agency can often help. These are identified on the interactive map above. Call and ask to speak to one of the staff in the transportation department.
  6. Transit Authority – If your concern is related to bus stops, you can reach out to one of the sixteen transit authorities identified on the interactive map above. Call and ask to speak to one of the staff in the operations department.

 

Report-A-Problem Contact Form
Send us a message if you have any questions or find any missing information! If you are sharing a missing resource, please include the link so that we can add it to the map.